This Client Agreement describes the general terms under which EZ Process Solution provides software development, design, cloud, AI, and digital strategy services to clients. It applies alongside — and is supplemented by — the written proposal, quote, or Statement of Work (“SOW”) for your specific engagement. Where the two conflict, your signed SOW controls.
Scope of services
We deliver services described in a written proposal, SOW, or quote agreed with you before work begins. Service descriptions on this website are informational and do not themselves constitute an offer or binding commitment for a specific project, timeline, or price.
Fees and invoicing
Engagements are billed on a fixed-price or time-and-materials basis, as set out in your SOW. Invoices are due within 15 days of the invoice date unless otherwise agreed in writing. Late payment may result in work being paused until the account is brought current. See our Refund & Cancellation Policy for how refunds and cancellations are handled.
Client responsibilities
To keep your project on schedule, you agree to provide timely feedback, access, content, and decisions needed for us to do the work. Delays in providing these may extend agreed timelines.
Intellectual property and ownership
Upon full and final payment for an engagement, ownership of the custom deliverables created specifically for you — such as source code, designs, and documentation produced under that SOW — transfers to you. We retain ownership of our own pre-existing tools, frameworks, libraries, and general know-how used to build your project, and grant you a license to use them as part of the delivered work. Third-party and open-source components remain subject to their own licenses.
Confidentiality
Each party agrees to keep the other’s confidential business and technical information private, and to use it only for the purpose of the engagement.
Warranty and post-launch support
We stand behind our work: unless your SOW states otherwise, we will fix defects in the delivered work that are reported within 30 days of final delivery, at no additional charge. Ongoing support, new features, and changes to requirements outside the original scope are billed separately, typically under a support retainer or change order.
Limitation of liability
To the fullest extent permitted by law, our total liability arising from an engagement is limited to the fees actually paid for that engagement. Neither party is liable to the other for indirect, incidental, or consequential damages.
Termination
Either party may terminate an ongoing engagement as described in our Refund & Cancellation Policy, which governs notice periods, final billing, and delivery of completed work upon termination.
Governing law
This Agreement is governed by the laws of the State of Georgia, USA, without regard to its conflict of law principles.
Entire agreement
This Client Agreement, together with your signed proposal, quote, or SOW, constitutes the entire agreement between you and EZ Process Solution for the engagement. In the event of a conflict, the signed SOW takes precedence.
Contact us
Questions about this Client Agreement can be sent to support@ezprocesssolution.com or +1 (843) 309-1515.